Last updated: 5 August 2026
2.1. This Agreement is for the provision of storage and related logistics services. It does not create a tenancy, lease, or any other real property interest, and does not grant the Customer exclusive physical access to the Storage Facility.
2.2. Subject to the Plan selected, the Company's services include: (a) storage space within the Storage Facility; (b) collection and/or delivery of items, at the Customer's choice, via Company crew or Customer self-delivery; and (c) photographic documentation of items at Move-In, at each access visit, and at Move-Out.
2.3. Genuine choice of delivery method. Unlike some storage providers, the Company does not require Customers to use its logistics service exclusively. Customers may choose Company Pickup ("We Move It") or Self-Delivery ("You Move It") at Move-In, as set out in Section 5.
3.1. The Company determines, at its discretion, where within the Storage Facility a Customer's items are stored, and may relocate items within the facility without prior notice, provided the Customer's access rights under Section 6 are not affected.
3.2. Storage conditions. The Storage Facility provides ambient storage, kept away from direct sunlight, but is not temperature- or humidity-controlled. Given Singapore's climate, items stored for extended periods may be more susceptible to humidity-related wear, including mould, mildew, or discoloration (see Section 10.4(c), which excludes this from coverage). The Company recommends the Customer use moisture-absorbing packets and appropriate sealed packaging for humidity-sensitive items — such as documents, photographs, leather goods, and electronics — before Move-In.
3.3. Stowability requirement. All items stored under Pallet and Box-Only Plans must be boxed and stackable. Loose items in plastic bags are not accepted. Vault Plans (Mini, Plus, Max, XL) may hold unboxed furniture and appliances — this is a distinct feature of Vault storage, not shared by Pallet or Box-Only. Vault Custom and Custom Plan items are professionally wrapped by Company staff rather than boxed by the Customer.
3.4. Prohibited items. The Customer must not store: (a) food, perishables, or anything likely to attract pests; (b) illegal items or items prohibited under Singapore law; (c) hazardous, flammable, or liquid substances.
3.5. If a prohibited item is discovered after Move-In, the Company may refuse to accept it, remove it from storage, or require the Customer to collect it, at the Customer's cost. The Company is not liable for any resulting loss or inconvenience to the Customer arising from the discovery and removal of a prohibited item.
3.6. Right to inspect. The Company may inspect a Customer's stored items on reasonable written notice, or without notice where the Company reasonably believes there is an emergency risk to safety, property, or the environment.
3.7. The Company tracks stored items on an Article basis and photographs items at Move-In, at each access visit, and at Move-Out, as part of its transparency commitment to Customers.
4.1. The Customer selects a Plan and a Commitment Term at sign-up. Published prices for each Plan, and the Commitment Term benefits described in Section 5.3, are set out on the Company's pricing page at the time of sign-up.
4.2. Rate lock. The Customer's monthly rate is locked for the full duration of the selected Commitment Term.
4.3. After the Commitment Term ends, the Plan automatically continues on a month-to-month basis until the Customer gives notice to end it (Section 13). No action is required by the Customer for this continuation to take effect.
4.4. Rate increases after the Commitment Term ends are capped at the lower of 5% or the prevailing Singapore Consumer Price Index (as published by the Singapore Department of Statistics), reviewed no more than once every 12 months, with at least 60 days' written notice before any increase takes effect. Since a rate increase can only take effect once the Customer is on a month-to-month basis (never during an active Commitment Term), the Customer may, if they do not wish to accept the increase, end the Plan at any time under Section 13.1, without the early-termination charge in Section 13.2 — that charge applies only to ending an active Commitment Term early, which does not apply once the Customer has already rolled onto month-to-month.
4.5. Billing cycle. If the Customer's items remain in storage into a new billing month, the full month's fee applies, even if only part of that month is used. Proration is available only on request by email to the Company.
4.6. Storage fees begin accruing from the Customer's actual Move-In date. Payment for the first month, plus any applicable one-time fees, is collected at the time of order confirmation.
4.7. Vault Custom and Custom Plan pricing. Unlike standard Plans, which are priced instantly and self-serve, Vault Custom and Custom Plan orders are quoted following a pre-move survey to assess volume and complexity, conducted either virtually (video call, the preferred default) or in person (recommended for large or complex moves). The Company will propose a format based on the Customer's description of what is to be stored; the Customer may request either format. The quote is fixed once confirmed and will not change without the Customer's agreement.
5.1. The Customer chooses one delivery method at sign-up: Company Pickup or Self-Delivery.
5.2. The Move-In method locks the Move-Out method. A Customer who used Company Pickup will use Company Delivery at Move-Out; a Customer who used Self-Delivery will use Self-Collection at Move-Out. Switching methods between Move-In and Move-Out is not available.
5.3. Move-In fees. (a) Company Pickup: the standard one-way moving fee for the Customer's Plan(s) applies, as published on the Company's pricing page, subject to the discount in (c). (b) Self-Delivery: a flat Self-Delivery Administrative Fee of $35 applies, regardless of Commitment Term. (c) First Move-In discount (available once only, ever, per Customer, and only where Company Pickup is chosen): 3-Month Commitment — 50% off; 6-Month Commitment — waived in full; 12-Month Commitment — waived in full. This discount applies to Box-Only, Pallet, and Vault Plans only, not to Vault Custom or Custom Plan. Once used, a Customer is not eligible for this discount again on any future order under the same account or contact details.
5.4. Move-Out fees. (a) Company Delivery: the standard one-way moving fee applies, except that Customers on a 12-Month Commitment receive one free Move-Out, in addition to their first Move-In benefit. (b) Self-Collection: the flat $35 Self-Delivery Administrative Fee applies, not waived by Commitment Term.
(c) Move-Out fees apply per Order, per visit. Where the Customer holds more than one Order, each Order carries its own Move-Out fee, whether or not the Orders are collected during a single visit. For Company Delivery, the fee is the standard one-way moving fee for that Order's Plan. For Self-Collection, the $35 Self-Collection Administrative Fee applies to each Order collected, at each visit. A free Move-Out under a 12-Month Commitment applies only to the Order carrying that Commitment and does not extend to any other Order held by the same Customer.
5.5. All Move-In and Move-Out fees are billed before the scheduled appointment, not after, and not at the time of collection — the Company does not dispatch a crew against an unpaid job.
5.6. Bookings and estimates. Appointment times are estimates and may be affected by factors outside the Company's control (traffic, weather, delays in preceding jobs). The Company will make reasonable efforts to notify the Customer of any significant delay.
5.7. Cancellation. For Move-In and Move-Out appointments booked under this Section, the Customer may cancel free of charge with at least 2 clear working days' notice before the confirmed date. A working day excludes Sunday. On Saturdays, Move-In (pickup) appointments may be scheduled in any time window; Move-Out and delivery appointments are limited to the morning window (9am–12pm) only. This Section does not apply to Access Visits under Section 6, which are governed by Section 6.1 alone.
5.8. Late Cancellation. Where cancellation notice falls inside the window in 5.7, cancellation is not available through the Customer's self-service account. The Customer must contact the Company directly. The Company may, at its discretion, apply a cancellation fee having regard to whether a crew had already been committed to the appointment.
5.9. No-Show and Last-Minute Postponement. Where the Company's crew attends a confirmed Move-In or Move-Out appointment and the job cannot proceed for reasons attributable to the Customer — including the Customer's absence, a lift not having been booked with the building, absence of required management approval, or denial of access — the appointment is treated as a last-minute postponement. The applicable Move-In or Move-Out fee under Section 5.3 or 5.4 becomes payable in full, notwithstanding any waiver under the Customer's Commitment Term. Such waiver applies to one completed move only. Rescheduling requires a new booking and payment of the applicable fee.
6.1. Every account includes one free access visit per calendar month, covering all Plans held under that account, capped at 1 hour per visit and subject to 1 day's advance notice. Additional visits are $30 each.
6.2. Single Item Retrieval ($30 flat) is available for personal, light items (books, documents, small personal effects) without booking a full access visit. Retrieval of bulky items is quoted individually.
6.3. A Delivery Fee ($25 base + $4 per item) applies where the Customer wants a retrieved item brought to them rather than collected in person.
6.4. The Company does not offer 24/7 self-service access. All access is by appointment, as set out above.
6.5. Access Visits are not subject to the cancellation or no-show provisions of Section 5.7–5.9. Those provisions apply to Move-In and Move-Out appointments only, at least for now.
6.6. Custom Plan and Vault Custom: no standing access by default. Unlike standard Plans, storage under Custom Plan or Vault Custom does not include the access rights described in 6.1–6.3. Access to items stored under either of these Plans is available only where expressly agreed in writing as part of the Customer's individual quotation under Section 4.7, and on the terms set out in that quotation.
7.1. The following surcharges apply as needed and are published in full on the Company's pricing page before sign-up: fragile item handling ($15/item, available on all Plans); bulky/heavy item handling ($50/item, Vault Plans only); disassembly/reassembly ($50/item, Vault Plans only, excluding bunk beds and overly complex furniture); upright piano handling ($120 flat, Vault Plans only, one per order — grand pianos require a Custom Plan quote); long carry ($30 flat); stair carry ($60 flat, one flight only, additional flights quoted separately — Box-Only orders receive the first flight free, with each additional flight at $20); oversize item stair carry ($10 per mover per flight); packing materials beyond the free allowance ($5/box); bubble wrap ($8/roll); silica gel packets (free); packing labor ($10/box, $100 minimum).
7.2. Every Plan except Custom Plan and Vault Custom includes free packing cartons at Move-In: 10 per unit for Pallet, Vault Plus, Vault Max, and Vault XL; 5 per unit for Vault Mini and Box-Only.
7.3. Cancellation and no-show charges under Section 5.7–5.9 are not H.A.M.S. surcharges and are not published as fixed prices on the pricing page. The late-cancellation fee is discretionary; the no-show charge is the same Move-In/Move-Out fee already published under Section 5, applied under a different trigger, not a separate or new charge.
8.1. The Customer authorizes the Company to charge the Customer's selected payment method for all recurring Plan fees and applicable one-time fees via the Company's payment processor.
8.2. If a payment is not successfully collected on the due date, the Company may retry the charge. The Company may suspend the Customer's access rights under Section 6 until payment is received.
8.3. If full payment remains outstanding for more than 14 calendar days, the Company may treat the Agreement as being in material breach and proceed under Section 9.
9.1. Where a Customer's account is more than 14 calendar days overdue, the Company may withhold the Customer's items from release (including at a scheduled Move-Out) until outstanding fees are paid in full.
9.2. If an account remains unpaid for more than 60 calendar days, the Company will provide the Customer with 30 calendar days' written notice, by email to the address on file, requiring payment or arrangement for Move-Out. If the Customer does not respond or make arrangements within that notice period, the Company may sell or dispose of the Customer's items to recover the outstanding amount, applying any proceeds first to fees owed and returning any surplus to the Customer upon request made within 90 days of the sale or disposal.
9.3. The Company will make reasonable efforts to contact the Customer using the contact details on file before taking any action under this Section.
10.1. Basic Coverage is included automatically with every Plan, at no additional cost. It covers, on an Article basis, damage caused by fire, damage caused by flood, and loss caused by forced break-in of the Storage Facility, up to a maximum of $5 per kilogram per Article.
10.2. Standard Coverage ($10/month, optional paid upgrade) covers the same events as Basic Coverage, up to a maximum of $1,000 in total.
10.3. Premium Coverage ($30/month, optional paid upgrade) covers the same events as Basic Coverage, up to a maximum of $5,000 in total.
10.4. What is not covered. None of the above tiers cover: (a) loss or damage in transit during Company Pickup or Delivery; (b) any cause other than fire, flood, or forced break-in; (c) mould, mildew, discoloration, oxidation, rusting, corrosion, staining, odour contamination, or any other gradual deterioration arising from the passage of time in storage, regardless of duration; (d) wear and tear, gradual deterioration, or pre-existing defects; (e) items packed by the Customer without adequate protective materials; (f) cash, jewellery, or irreplaceable documents, unless separately declared and agreed in writing before Move-In.
10.5. Coverage above $5,000, and all transit coverage, is not provided directly by the Company. Customers requiring higher-value or transit coverage are referred to ITI Insurance, a third-party insurer, for an independent policy. The Company is not a party to, and assumes no liability under, any policy a Customer arranges with ITI Insurance or any other third-party insurer.
10.6. Making a claim. The Customer must notify the Company of any loss or damage within 5 business days of the event becoming known (or, for damage discovered at Move-Out, within 5 business days of Move-Out), and must provide any supporting information the Company reasonably requests, including photographs and, where available, proof of value. The Company will use its own photographic records from Move-In, access visits, and Move-Out as part of assessing the claim. The Company aims to resolve claims within 4 weeks of receiving all necessary information.
10.7. Submitting a claim does not entitle the Customer to withhold or delay any fees otherwise due to the Company.
11.1. This section is separate from Section 10. Section 10 addresses loss or damage to stored items specifically. This Section 11 addresses the Company's liability more broadly, including for delays, missed appointments, or administrative errors unrelated to item loss or damage.
11.2. Nothing in this Agreement excludes or limits the Company's liability for death or personal injury caused by the Company's negligence, or for the Company's own fraud or wilful misconduct.
11.3. Subject to Section 11.2, and to the extent permitted by Singapore's Unfair Contract Terms Act, the Company's total liability for any claim not covered by Section 10 is limited to the total fees paid by the Customer in the 12 months preceding the claim.
11.4. Subject to Section 11.2, the Company is not liable for indirect, incidental, consequential, or special damages, including loss of profits, loss of business, or loss of data, arising from its provision of services.
11.5. The Company is not liable for delays or failures to perform caused by events reasonably beyond its control, including natural disasters, government action, strikes, or similar events, provided the Company makes reasonable efforts to notify the Customer and resume performance as soon as practicable.
12.1. The Customer agrees to indemnify the Company against claims, losses, or costs the Company reasonably incurs as a result of: (a) the Customer's breach of this Agreement; (b) inaccurate information provided by the Customer about the items stored or their value; or (c) a third party's claim that items stored by the Customer belong to that third party, where the Company relied in good faith on the Customer's representation of ownership.
12.2. This indemnity does not apply to the extent a claim, loss, or cost arises from the Company's own negligence or breach of this Agreement.
13.1. After the minimum Commitment Term, the Customer may end their Plan at any time by booking a Move-Out or giving notice as directed by the Company.
13.2. Early termination, before the Commitment Term ends: any Move-In fee waived under Section 5.3(c), and any Move-Out fee waived under Section 5.4(a), are charged back to the Customer, pro-rated to the time remaining on the original Commitment Term, before Move-Out is completed. Where both waivers apply (a 12-Month Commitment ending early), both are charged back. The Company will disclose this amount to the Customer in advance.
13.3. This Section addresses ending the Commitment Term itself, and is separate from Sections 5.7–5.9, which address cancelling or missing one scheduled Move-In or Move-Out appointment without ending the Plan.
14.1. The Customer represents and warrants that: (a) they have the legal right to store the items they place with the Company; (b) the information they provide at sign-up is accurate and complete; and (c) they will promptly notify the Company of any change to their contact or payment details.
15.1. The Company collects and processes the Customer's personal data (including name, contact details, address, and payment information) in accordance with Singapore's Personal Data Protection Act 2012, solely for the purposes of providing the Company's services, processing payments, and communicating with the Customer about their account.
15.2. The Company will not sell the Customer's personal data to third parties. Personal data may be shared with service providers the Company uses to operate its business (such as payment processors), who are required to handle it securely and only for the purposes instructed.
15.3. The Customer may request access to, or correction of, their personal data held by the Company by emailing the Company's designated contact.
16.1. Notices under this Agreement must be in writing and sent by email to the address the Customer or the Company has on file, and are deemed received 24 hours after sending, unless the sender receives notice of delivery failure.
17.1. The Customer may not transfer this Agreement to another party without the Company's written consent. The Company may transfer this Agreement (for example, in connection with a sale or restructuring of its business) on 30 days' written notice to the Customer.
18.1. Severability. If any provision of this Agreement is found unenforceable, the remaining provisions continue in full effect.
18.2. Third parties. A person who is not a party to this Agreement has no rights to enforce it under the Contracts (Rights of Third Parties) Act 2001.
18.3. Entire agreement. This Agreement, together with the Company's published pricing page at the time of sign-up, constitutes the entire agreement between the Customer and the Company regarding the storage service, superseding any prior discussions or representations.
18.4. Governing law. This Agreement is governed by the laws of Singapore, and the Singapore courts have exclusive jurisdiction over any dispute arising from it.
Storage Redefined.
